If you are reading this, you are probably about to spend several thousand dollars on mining hardware and you searched for us before pulling the trigger. Good. The mining hardware market has more scammers than legitimate sellers, and the fact that you are doing due diligence puts you ahead of most buyers who find out too late.
This article is written by MillionMiner. That means you should read it with appropriate skepticism. We are not a neutral third party. What we are going to do is give you every piece of verifiable information you need to make your own decision, address the criticisms you will find when you search for us, and point you to places where you can check our claims independently. For readers who want to understand what Bitcoin mining is before evaluating sellers, the complete mining walkthrough covers the fundamentals.
Our Trustpilot Score Is 4.4 Out of 5. It Was Not Always That High.
This article is written by MillionMiner. That means you should read it with appropriate skepticism. We are not a neutral third party. What we are going to do is give you every piece of verifiable information you need to make your own decision, address the criticisms you will find when you search for us, and point you to places where you can check our claims independently. For readers who want to understand what Bitcoin mining is before evaluating sellers, the complete mining walkthrough covers the fundamentals.
Our Trustpilot Score Is 4.4 Out of 5. It Was Not Always That High.
As of April 2026, MillionMiner has a 4.4 out of 5 on Trustpilot with 109 and growing reviews. You can verify that at trustpilot.com/review/millionminer.com. The breakdown: 86% five-star, 7% four-star, 2% three-star, 0% two-star, 5% one-star. We do not delete negative reviews. We do not pay for positive ones. Trustpilot is a platform we cannot control, which is exactly why it is useful for your due diligence.
That 4.4 was not always the score. Through much of 2024 and early 2025, the score sat at 3.8. The improvement to 4.4 happened because we addressed the specific complaints that dragged the score down. The negative reviews from that era are still there. Read them. They tell a story of a company that made real mistakes and then fixed them.
If you see a mining hardware seller with 200 five-star reviews and zero complaints, that should concern you more than our score. Hardware sales involve shipping, customs, pre-orders, hosting setups, and technical support. Things go wrong. The question is not whether a company has negative reviews. The question is what the complaints are about and whether the company addressed them.
The Complaints We Own
That 4.4 was not always the score. Through much of 2024 and early 2025, the score sat at 3.8. The improvement to 4.4 happened because we addressed the specific complaints that dragged the score down. The negative reviews from that era are still there. Read them. They tell a story of a company that made real mistakes and then fixed them.
If you see a mining hardware seller with 200 five-star reviews and zero complaints, that should concern you more than our score. Hardware sales involve shipping, customs, pre-orders, hosting setups, and technical support. Things go wrong. The question is not whether a company has negative reviews. The question is what the complaints are about and whether the company addressed them.
The Complaints We Own
Shipping delays (2024 to 2025).
This is the most common historical criticism and it was valid. During 2024, some orders took longer than the timelines we communicated. This happened most frequently with pre-order hardware (machines announced by Bitmain but not yet in stock). Customers were told delivery windows we could not meet because the manufacturer pushed back their own schedule. We should have communicated delays earlier. We did not.
What changed. We stopped accepting pre-orders for hardware not physically in our supply chain. If a machine is listed on the shop, it is either in inventory or confirmed in transit with a verified shipping date. We added tracking notifications at every logistics stage and switched freight partners on routes that caused consistent delays.
Hosting billing disputes.
A small number of hosting customers experienced billing issues related to our hosting operation, formerly run through Endless Power Solutions (EPS), now rebranded to DeepCoreHosting.com. Complaints included charges during downtime, approximate billing rather than metered per-machine, and communication breakdowns. One Trustpilot reviewer wrote about being threatened with having their unit unplugged during a billing dispute. That review was later updated to 'issue resolved,' but the escalation was unacceptable.
What changed.
Hosting billing is now metered per machine. Downtime is tracked and deducted automatically. Communication protocols for billing disputes were formalized. The hosting dashboard gives customers real-time visibility into hashrate, uptime, and power consumption so there are no surprises at invoice time.
Communication gaps after payment.
Some customers reported that communication was responsive during sales and dropped off after payment. This happened during high-volume periods when the team was processing more orders than support capacity could handle.
What changed.
Additional support staff hired. Ticketing system implemented alongside WhatsApp. Every customer gets a dedicated contact. Response time target: under four hours during GST business hours. Contact the team to test this yourself before buying.
The Complaints We Do Not Own
Reviews.io: low rating from recovery-firm spam. If you check Reviews.io, you will see a low rating. Look at the actual reviews. The majority are spam posts from fake 'crypto recovery' services that have nothing to do with MillionMiner. We have flagged these to the platform. Do not use Reviews.io as a data source.
Sitejabber: 2.1 from six reviews. Six reviews is not a statistically meaningful sample. For comparison, Trustpilot has 109 and growing. Read the Sitejabber reviews individually. Some are legitimate complaints from the same 2024 shipping era covered above. Others are from buyers who ultimately received their hardware and had it working.
Scamadviser and automated scoring tools. Scam Detector gives us 68.1 out of 100, tagged 'Known. Vetted. Low Risk.' Gridinsoft gives 79 out of 100 with 'mostly positive trust signals.' These automated tools score based on domain age, WHOIS privacy, and SSL certificates. WHOIS privacy is standard for commercial domains. Automated trust scores should not be your primary research tool. Look at actual human reviews on Trustpilot.
What You Can Verify Independently
This is the most common historical criticism and it was valid. During 2024, some orders took longer than the timelines we communicated. This happened most frequently with pre-order hardware (machines announced by Bitmain but not yet in stock). Customers were told delivery windows we could not meet because the manufacturer pushed back their own schedule. We should have communicated delays earlier. We did not.
What changed. We stopped accepting pre-orders for hardware not physically in our supply chain. If a machine is listed on the shop, it is either in inventory or confirmed in transit with a verified shipping date. We added tracking notifications at every logistics stage and switched freight partners on routes that caused consistent delays.
Hosting billing disputes.
A small number of hosting customers experienced billing issues related to our hosting operation, formerly run through Endless Power Solutions (EPS), now rebranded to DeepCoreHosting.com. Complaints included charges during downtime, approximate billing rather than metered per-machine, and communication breakdowns. One Trustpilot reviewer wrote about being threatened with having their unit unplugged during a billing dispute. That review was later updated to 'issue resolved,' but the escalation was unacceptable.
What changed.
Hosting billing is now metered per machine. Downtime is tracked and deducted automatically. Communication protocols for billing disputes were formalized. The hosting dashboard gives customers real-time visibility into hashrate, uptime, and power consumption so there are no surprises at invoice time.
Communication gaps after payment.
Some customers reported that communication was responsive during sales and dropped off after payment. This happened during high-volume periods when the team was processing more orders than support capacity could handle.
What changed.
Additional support staff hired. Ticketing system implemented alongside WhatsApp. Every customer gets a dedicated contact. Response time target: under four hours during GST business hours. Contact the team to test this yourself before buying.
The Complaints We Do Not Own
Reviews.io: low rating from recovery-firm spam. If you check Reviews.io, you will see a low rating. Look at the actual reviews. The majority are spam posts from fake 'crypto recovery' services that have nothing to do with MillionMiner. We have flagged these to the platform. Do not use Reviews.io as a data source.
Sitejabber: 2.1 from six reviews. Six reviews is not a statistically meaningful sample. For comparison, Trustpilot has 109 and growing. Read the Sitejabber reviews individually. Some are legitimate complaints from the same 2024 shipping era covered above. Others are from buyers who ultimately received their hardware and had it working.
Scamadviser and automated scoring tools. Scam Detector gives us 68.1 out of 100, tagged 'Known. Vetted. Low Risk.' Gridinsoft gives 79 out of 100 with 'mostly positive trust signals.' These automated tools score based on domain age, WHOIS privacy, and SSL certificates. WHOIS privacy is standard for commercial domains. Automated trust scores should not be your primary research tool. Look at actual human reviews on Trustpilot.
What You Can Verify Independently
Company registration.
MM International Trading FZCO. Registered in Dubai, United Arab Emirates. Verifiable through the Dubai Silicon Oasis Authority and the UAE Ministry of Economy commercial registry. FZCO status requires registered office space and is subject to UAE commercial law.
Physical offices.
Dubai Silicon Oasis, Dubai, UAE (primary). Berlin, Germany. Sheridan, Wyoming, USA. Guangdong, China. The Dubai office is verifiable on Google Maps. You can call the building management. If you are in Dubai, walk in. MillionMiner ran Booth M-73 at Bitcoin MENA 2025 (December 8 to 9, ADNEC Abu Dhabi) with VolcMiner. Event attendance is verifiable through the event organizer, social media, and photo documentation on the MillionMiner about page.
Trustpilot reviews.
109 and growing reviews, 4.4 rating. Read them yourself. Pay attention to the verified purchase badges and whether reviewers have reviewed other companies (indicating real accounts, not fabricated ones). We respond publicly to every review, positive or negative.
Hosting dashboard.
US-based hosting across four facilities (Nebraska, Mississippi, two Missouri sites) at $0.07 to $0.08/kWh all-in with 95 MW total capacity. Customers get live dashboard access showing hashrate, temperature, uptime, and daily revenue per machine. Try the free hosting demo without purchasing anything.
DDP shipping track record.
Over 30,000 miners shipped to 50 and more countries since 2021. All shipments are DDP (Delivered Duty Paid), meaning the price includes customs and import taxes. The customer pays zero at the door.
Frequently Asked Questions
Is MillionMiner a legitimate company?
Yes. MillionMiner is operated by MM International Trading FZCO, registered in Dubai, UAE, with offices in Dubai Silicon Oasis, Berlin, Wyoming, and Guangdong. The company has shipped over 30,000 miners to 50+ countries since 2021. Trustpilot rating is 4.4 out of 5 with 109+ reviews as of April 2026. The company exhibited at Bitcoin MENA 2025 in Abu Dhabi (Booth M-73 with VolcMiner, December 8-9, ADNEC). Verification is available through UAE commercial registries and independent review platforms.
What is MillionMiner's Trustpilot rating?
4.4 out of 5 with 109+ reviews as of April 2026. The breakdown: 86% five-star, 7% four-star, 2% three-star, 0% two-star, 5% one-star. The score improved from 3.8 in early 2025 after the company addressed specific complaints about shipping delays, hosting billing, and post-payment communication. All reviews, including negative ones, remain publicly visible and responded to.
Does MillionMiner offer refunds?
Yes. Multiple Trustpilot reviewers confirm successful refunds for cancelled orders. One reviewer specifically noted being refunded 'without any problem' after cancelling. Refund terms depend on order status and shipping stage. Contact the team before purchasing if refund policy is a concern for your specific order.
How does MillionMiner shipping work?
All orders ship DDP (Delivered Duty Paid) to 50+ countries. DDP means the price includes customs clearance and import taxes. The customer pays nothing at the door. This eliminates unexpected customs charges, which is the most common complaint in mining hardware purchasing globally. Typical delivery: 5 to 14 business days depending on destination.
Is MillionMiner hosting reliable?
MillionMiner operates US-based hosting across four facilities in Nebraska, Mississippi, and Missouri at $0.07 to $0.08/kWh all-in with 95 MW total capacity. Historical complaints about billing accuracy during the EPS (Endless Power Solutions) era have been addressed with per-machine metering and automated downtime deductions. The live dashboard shows hashrate, temperature, and uptime per machine. Try the free demo before committing.
Why does MillionMiner have some negative reviews?
The three main complaint categories are shipping delays (especially pre-order hardware in 2024 to 2025), hosting billing disputes during the EPS era, and communication gaps after payment during high-volume periods. Each has been specifically addressed: no more unconfirmed pre-orders, metered hosting billing with automated downtime deductions, dedicated support contacts with response targets under four hours. The Trustpilot score improved from 3.8 to 4.4 after these fixes were implemented. Negative reviews are not deleted.
How do I verify any mining hardware seller before buying?
Four checks: (1) Company registration searchable in a government commercial registry. (2) Physical address verifiable on Google Maps with a building you can call. (3) Independent reviews on a platform the company cannot control (Trustpilot, not their own website). Look for reviewers who have reviewed other companies. (4) Call the phone number at an unscheduled time and see if a real person answers. A legitimate seller passes all four. If any check fails, proceed with caution or walk away.
What happened with the EPS hosting complaints?
Endless Power Solutions (EPS) was the former hosting brand operating MillionMiner's US data centers. Specific complaints included approximate billing (not metered per machine), charges during facility downtime, and poor communication during disputes. EPS has been rebranded to DeepCoreHosting.com. Billing is now metered per machine. Downtime is automatically deducted. The hosting dashboard provides real-time visibility. The Trustpilot reviewer who posted the most detailed EPS complaint later updated their review to 'issue resolved' with a 4-star rating.
Has MillionMiner attended any industry events?
Yes. MillionMiner attended Bitcoin MENA 2025 (December 8-9, 2025, ADNEC Abu Dhabi, Booth M-73 with VolcMiner) and Mining Disrupt in Miami. Event attendance is verifiable through event organizer websites, social media, and the MillionMiner about page which includes photo documentation. Industry event presence with named booth numbers and partner logos is a trust signal that online-only sellers cannot replicate.
A company willing to write an article about its own imperfect review history, address specific complaints by name, and point readers to independent verification tools is doing something most mining hardware sellers will not. Whether that earns your trust is your decision. What we can guarantee is that every claim in this article is independently verifiable using the links provided.
If you are still not sure, three things you can do right now that cost nothing. Read the Trustpilot reviews yourself. Try the free hosting demo to see the dashboard. Message us on WhatsApp or email with any question. We would rather you verify us thoroughly and buy with confidence than buy on impulse and regret it.
MM International Trading FZCO. Registered in Dubai, United Arab Emirates. Verifiable through the Dubai Silicon Oasis Authority and the UAE Ministry of Economy commercial registry. FZCO status requires registered office space and is subject to UAE commercial law.
Physical offices.
Dubai Silicon Oasis, Dubai, UAE (primary). Berlin, Germany. Sheridan, Wyoming, USA. Guangdong, China. The Dubai office is verifiable on Google Maps. You can call the building management. If you are in Dubai, walk in. MillionMiner ran Booth M-73 at Bitcoin MENA 2025 (December 8 to 9, ADNEC Abu Dhabi) with VolcMiner. Event attendance is verifiable through the event organizer, social media, and photo documentation on the MillionMiner about page.
Trustpilot reviews.
109 and growing reviews, 4.4 rating. Read them yourself. Pay attention to the verified purchase badges and whether reviewers have reviewed other companies (indicating real accounts, not fabricated ones). We respond publicly to every review, positive or negative.
Hosting dashboard.
US-based hosting across four facilities (Nebraska, Mississippi, two Missouri sites) at $0.07 to $0.08/kWh all-in with 95 MW total capacity. Customers get live dashboard access showing hashrate, temperature, uptime, and daily revenue per machine. Try the free hosting demo without purchasing anything.
DDP shipping track record.
Over 30,000 miners shipped to 50 and more countries since 2021. All shipments are DDP (Delivered Duty Paid), meaning the price includes customs and import taxes. The customer pays zero at the door.
Frequently Asked Questions
Is MillionMiner a legitimate company?
Yes. MillionMiner is operated by MM International Trading FZCO, registered in Dubai, UAE, with offices in Dubai Silicon Oasis, Berlin, Wyoming, and Guangdong. The company has shipped over 30,000 miners to 50+ countries since 2021. Trustpilot rating is 4.4 out of 5 with 109+ reviews as of April 2026. The company exhibited at Bitcoin MENA 2025 in Abu Dhabi (Booth M-73 with VolcMiner, December 8-9, ADNEC). Verification is available through UAE commercial registries and independent review platforms.
What is MillionMiner's Trustpilot rating?
4.4 out of 5 with 109+ reviews as of April 2026. The breakdown: 86% five-star, 7% four-star, 2% three-star, 0% two-star, 5% one-star. The score improved from 3.8 in early 2025 after the company addressed specific complaints about shipping delays, hosting billing, and post-payment communication. All reviews, including negative ones, remain publicly visible and responded to.
Does MillionMiner offer refunds?
Yes. Multiple Trustpilot reviewers confirm successful refunds for cancelled orders. One reviewer specifically noted being refunded 'without any problem' after cancelling. Refund terms depend on order status and shipping stage. Contact the team before purchasing if refund policy is a concern for your specific order.
How does MillionMiner shipping work?
All orders ship DDP (Delivered Duty Paid) to 50+ countries. DDP means the price includes customs clearance and import taxes. The customer pays nothing at the door. This eliminates unexpected customs charges, which is the most common complaint in mining hardware purchasing globally. Typical delivery: 5 to 14 business days depending on destination.
Is MillionMiner hosting reliable?
MillionMiner operates US-based hosting across four facilities in Nebraska, Mississippi, and Missouri at $0.07 to $0.08/kWh all-in with 95 MW total capacity. Historical complaints about billing accuracy during the EPS (Endless Power Solutions) era have been addressed with per-machine metering and automated downtime deductions. The live dashboard shows hashrate, temperature, and uptime per machine. Try the free demo before committing.
Why does MillionMiner have some negative reviews?
The three main complaint categories are shipping delays (especially pre-order hardware in 2024 to 2025), hosting billing disputes during the EPS era, and communication gaps after payment during high-volume periods. Each has been specifically addressed: no more unconfirmed pre-orders, metered hosting billing with automated downtime deductions, dedicated support contacts with response targets under four hours. The Trustpilot score improved from 3.8 to 4.4 after these fixes were implemented. Negative reviews are not deleted.
How do I verify any mining hardware seller before buying?
Four checks: (1) Company registration searchable in a government commercial registry. (2) Physical address verifiable on Google Maps with a building you can call. (3) Independent reviews on a platform the company cannot control (Trustpilot, not their own website). Look for reviewers who have reviewed other companies. (4) Call the phone number at an unscheduled time and see if a real person answers. A legitimate seller passes all four. If any check fails, proceed with caution or walk away.
What happened with the EPS hosting complaints?
Endless Power Solutions (EPS) was the former hosting brand operating MillionMiner's US data centers. Specific complaints included approximate billing (not metered per machine), charges during facility downtime, and poor communication during disputes. EPS has been rebranded to DeepCoreHosting.com. Billing is now metered per machine. Downtime is automatically deducted. The hosting dashboard provides real-time visibility. The Trustpilot reviewer who posted the most detailed EPS complaint later updated their review to 'issue resolved' with a 4-star rating.
Has MillionMiner attended any industry events?
Yes. MillionMiner attended Bitcoin MENA 2025 (December 8-9, 2025, ADNEC Abu Dhabi, Booth M-73 with VolcMiner) and Mining Disrupt in Miami. Event attendance is verifiable through event organizer websites, social media, and the MillionMiner about page which includes photo documentation. Industry event presence with named booth numbers and partner logos is a trust signal that online-only sellers cannot replicate.
A company willing to write an article about its own imperfect review history, address specific complaints by name, and point readers to independent verification tools is doing something most mining hardware sellers will not. Whether that earns your trust is your decision. What we can guarantee is that every claim in this article is independently verifiable using the links provided.
If you are still not sure, three things you can do right now that cost nothing. Read the Trustpilot reviews yourself. Try the free hosting demo to see the dashboard. Message us on WhatsApp or email with any question. We would rather you verify us thoroughly and buy with confidence than buy on impulse and regret it.